Terms & Conditions

1. Introduction

Welcome to Frond Signals, a brand of Hummus Sapiens Lda, a Portuguese company with Portuguese Tax ID (NIF) PT518022072, registered at R. do Centro Cultural 45, 1700-111 Lisbon, Portugal ("Frond", "we", "our", "us").

These Terms of Service ("Terms") govern your access to and use of our website usefrond.com and our services, including the delivery of bespoke sales intelligence briefs (the "Services").

By accessing or using the Services, you confirm that you have read, understood, and agree to these Terms. If you do not accept these Terms, do not use the Services.

2. Scope and delivery

2.1 What we provide. We provide Briefs on the cadence and format agreed in the order form or email confirmation. We may adjust structure and formatting over time to improve usefulness.

2.2 What we are not. We are not a contact database, a marketplace, or a data broker. We do not provide legal advice, financial advice, or compliance advice.

2.3 Inputs. You will provide timely inputs needed to deliver the Services (at minimum: priority accounts and competitor set). Delays in inputs may delay delivery.

2.4 Third-party sources. Our analysis may rely on public information and licensed third-party data providers. Availability and timeliness can vary.

3. Acceptable use and restrictions

You will not, and will not allow others to:

• resell, redistribute, publish, or make the Briefs available to third parties except to your employees and contractors for internal business use
• use the Services in a way that violates applicable law
• reverse engineer our methods, templates, or internal systems, except to the extent prohibited by law

4. Fees, invoicing, taxes, price changes

4.1 Fees and billing. Fees are as stated on the order form or invoice.

4.2 VAT and taxes. Fees are exclusive of VAT (Value Added Tax) and any applicable taxes unless stated otherwise. You are responsible for applicable taxes other than Provider taxes based on Provider income.

4.3 Late payment. If you do not pay on time, we may suspend Services until payment is received.

4.4 Price changes. For renewing subscriptions, we may change pricing by giving at least 30 days’ notice. The change applies at the next renewal.

5. Term, renewal, suspension, termination

5.1 Term and renewal. The subscription term is in the Cover Page or order form. If none is stated, it is monthly and auto-renews.

5.2 Non-renewal. Either party can prevent renewal by giving notice within the non-renewal notice period.

5.3 Termination for cause. Either party may terminate if the other materially breaches and fails to cure within 30 days after written notice.

5.4 Effect of termination. You must pay any undisputed fees due up to the termination date. Sections intended to survive (including confidentiality, IP, limitations, and governing law) survive.

6. Intellectual property (IP)

6.1 Provider IP. We retain all rights in our methods, templates, scoring, and know-how, and any improvements to them.

6.2 Customer licence. Subject to payment, we grant you a non-exclusive, non-transferable licence to use the Briefs internally for your business during the term. No resale or publication without our written consent.

6.3 Customer Content. You retain ownership of Customer Content. You grant us a licence to use Customer Content only to provide the Services.

7. Confidentiality

7.1 Each party will keep the other party’s Confidential Information confidential and use it only to perform or receive the Services.

7.2 Confidentiality does not apply to information that is public without breach, independently developed, or lawfully received from a third party.

7.3 If required by law or court order, a party may disclose Confidential Information, but only to the extent required and (where permitted) after giving notice to the other party.

8. Data protection

8.1 GDPR. Each party will comply with applicable data protection law, including the GDPR (General Data Protection Regulation).

8.2 Roles. For website leads and general business administration, Provider typically acts as a controller. For certain client engagements, Provider may act as a processor depending on what Customer asks Provider to do with personal data.

8.3 DPA. If Provider processes personal data on Customer’s behalf as a processor, the parties will sign a DPA (Data Processing Agreement).

9. Warranties and disclaimers

9.1 We will provide the Services with reasonable care and skill.

9.2 Except as stated above, the Services and Briefs are provided “as is”. Briefs are informational and may contain errors, omissions, or hypotheses. You are responsible for decisions made based on the Briefs.

9.3 We do not warrant that the Services will be uninterrupted, error-free, or will produce specific commercial outcomes.

10. Limitation of liability

10.1 Excluded damages. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, goodwill, or opportunity.

10.2 Liability cap. To the maximum extent permitted by law, each party’s total liability arising out of or related to the Services is capped at the General Cap Amount.

10.3 Non-excludable liability. Nothing in these Terms limits liability that cannot be limited under applicable law (for example fraud, or death or personal injury caused by negligence).

11. Indemnities

11.1 Provider indemnity. Provider will defend Customer against a claim that the Services, when used as permitted, infringe a third party’s intellectual property rights, and will pay damages awarded or agreed in settlement. This does not apply to claims arising from Customer Content, Customer instructions, or misuse.

11.2 Customer indemnity. Customer will defend Provider against claims arising from Customer Content or Customer’s breach of Section 3 (Restrictions) and will pay damages awarded or agreed in settlement.

11.3 Process. The indemnified party must promptly notify the indemnifying party and allow control of the defence and settlement, with reasonable cooperation.

12. Publicity

We will not use your name, logo, or trademarks in marketing without your prior written consent. If you agree, you grant a non-exclusive, royalty-free licence for that purpose during the term.

13. Miscellaneous

13.1 Assignment. Neither party may assign these Terms without the other party’s written consent, except to an affiliate or in connection with a merger or sale of substantially all assets.

13.2 Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.

13.3 Severability. If a provision is unenforceable, the remainder remains in effect.

13.4 Entire agreement. These Terms plus any order form are the entire agreement for the Services.

14. Governing law and jurisdiction

These Terms are governed by the laws of Portugal. The courts of Lisbon, Portugal have exclusive jurisdiction, unless mandatory law provides otherwise.